FlexVibee Shipping Policy

Thank you for shopping at FlexVibee! We are committed to providing you with a reliable and transparent shipping experience. Please read our official shipping policy below to understand how your orders are processed, shipped, and delivered.

1. Order Processing Time

• All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.

• You will receive another notification email once your order has officially shipped, which will include your tracking number.

2. Shipping Rates and Delivery Estimates

We offer reliable shipping options directly from our US fulfillment hubs to ensure your items arrive safely.

• Standard Shipping: FREE on all orders.

• Estimated Delivery Time: 2 to 7 business days after processing is complete.

Please note: Delivery timelines are estimates provided by our carriers and are not strictly guaranteed. Occasional delays may occur due to high volume, postal service bottlenecks, severe weather conditions, or customs processing.

3. Shipment Tracking

• Once your package has been transferred to the carrier, a tracking number and a direct tracking link will be sent to the email address provided during checkout (flexvibee@gmail.com).

• Please allow 24 to 48 hours for the tracking status to update on the carrier's system.

4. Lost, Damaged, or Stolen Packages

• FlexVibee is not liable for products damaged, lost, or stolen during transit once the package is officially transferred to the carrier.

• If you received your order damaged, or if your tracking status shows "Delivered" but you have not received your package, please contact the shipping carrier immediately to file a formal claim.

• Please save all packaging materials and damaged goods before filing a claim.

5. Address Corrections and Undeliverable Packages

• It is the customer's responsibility to ensure that the shipping address provided at checkout is complete, accurate, and correct.

• We cannot accommodate address changes or order cancellations after the processing window has closed.

• If a package is returned to us as undeliverable due to an incorrect address, the customer will be responsible for any additional shipping fees required to resend the package.

6. Contact Information

If you have any questions or concerns regarding the status of your shipment or our shipping practices, please reach out to our dedicated support team at:

• Brand Name: FlexVibee

• Support Email: flexvibee@gmail.com